Shopify Plus Statistics

Trusted by over 60,000 websites globally, Shopify Plus powers high-growth brands across industries like fashion, health & beauty, and technology.

Its customizable features, high-performance infrastructure, and ability to handle high-volume sales, Shopify Plus has become the platform of choice for some of the world’s most successful brands. 

Fashion giants like Gymshark to global companies like Heinz, Shopify Plus is facilitating thousands of enterprise-level businesses to deliver exceptional customer experiences.

Top Shopify Plus Statistics

• Over 60,268 websites are using Shopify Plus, with 46,084 of them being live websites and 14,184 having used Shopify Plus historically.
• The United States has the highest number of Shopify Plus users with 25,413, followed by the United Kingdom with 3,285 and Australia with 3,056.
• Shopify Plus holds a 0.19% market share in the global e-commerce platform space, while its competitors, such as WooCommerce (67.78%) and Shopify (17.05%), lead the market.
• In 2023, Shopify’s total MRR reached $149 million, with 31% of that coming from Shopify Plus ($46 million).
• Shopify’s overall revenue for 2023 was $7.06 billion, reflecting a 20% year-over-year growth, with Shopify Plus contributing significantly to that increase.
• Shopify Plus can support up to 10,000 checkouts per minute, making it ideal for businesses with high-volume sales events, such as Black Friday or product launches.

Shopify Plus User Statistics

According to BuiltWith, there are over 60,268 websites Shopify Plus Customers. Out of these sixty thousand plus sites, 46,084 are live websites using Shopify Plus and an additional 14,184 sites that used Shopify Plus historically.

eCommerce Categories for Shopify Plus Users

The following table highlights popular eCommerce categories found on websites using Shopify Plus. These categories represent a diverse range of industries and products that are selling on the platform.

Source: BuiltWith

Shopify Plus Growth and Market Share

Shopify Plus Market Share

Shopify Plus holds a 0.19% market share in the global e-commerce platform space. This is significantly smaller compared to Shopify’s overall market share but represents a strong presence in the enterprise-level e-commerce sector. 

Shopify Plus competes with 281 other platforms in the e-commerce space. Among its competitors, WooCommerce leads with 67.78%, followed by Shopify at 17.05%, and Oracle Commerce with 3.51%

• Yearly Growth: From 2021 to 2022, Shopify Plus saw a 31% Year-over-Year (YoY) increase in users. This trend of growth continued, with Shopify Plus merchants contributing $31.8 million in Monthly Recurring Revenue (MRR), accounting for 30% of Shopify’s total MRR in Q1 2022

Comparison to Competitors

Shopify Plus competes with other major e-commerce platforms, including BigCommerce, Magento, and WooCommerce, where WooCommerce holds a dominant share of 67.78%. 

Despite Shopify Plus’ smaller overall market share, its high-value merchant base makes it a key player in the high-end e-commerce segment.

Shopify Plus’ Adoption by Industry and Region

Shopify Plus is predominantly used by fashion, health & beauty, and technology companies, with notable examples including Gymshark, Allbirds, and Heinz. 

These industries benefit from Shopify Plus’s high scalability, customization, and robust support.

Geographic Distribution

• United Kingdom: The UK is Shopify Plus’ second-largest market after the US, reflecting its global appeal.
• US Market: Shopify Plus is particularly strong in North America, with many large retailers based in the US.
• Overall Distribution: 54% of Shopify stores are based in North America; 27% in Europe, the Middle East, and Africa; 14% in Asia Pacific, Australia and China; and 5% in Latin America (Mexico and South America)

Shopify Plus Growth Projections

Shopify Plus is expected to grow at a 126% YoY growth rate, driven by its increasing adoption in the enterprise e-commerce space.

Shopify Plus Financial Metrics and Revenue Statistics

Monthly Recurring Revenue (MRR)

In 2023, Shopify’s MRR reached $149 million, representing a 35% increase compared to the same period in the previous year. Of this, Shopify Plus accounted for $46 million, or 31% of the total MRR, slightly down from 33% in the previous quarter.

In 2024, Shopify’s monthly recurring revenue (MRR) increased by 25% year-over-year, reaching $169 million. Shopify Plus contributed $52 million, or 31%, to this MRR, further solidifying its importance to Shopify’s financial success.

Revenue Growth

Shopify’s overall revenue for 2023 was $7.06 billion, reflecting a 20% growth year-over-year. A significant portion of this growth is attributed to Shopify Plus, which has contributed $35.1 million to the monthly recurring revenue, showcasing its strong position in the enterprise market.

Shopify’s total revenue for Q3 2024 reached $2.16 billion, marking a 26% increase from the previous year. A significant portion of this revenue is driven by Shopify Plus merchants, who generate higher sales due to the enterprise-level tools and customization available on the platform.

Annualized Revenue

Shopify Plus merchants, with annual sales ranging from $1 million to $500 million, have reported an average year-over-year growth of 126%, indicating that Shopify Plus is a high-growth platform for large enterprises.

Average Revenue Per User (ARPU)

Shopify Plus contributes significantly to Shopify’s overall revenue. Based on Shopify Plus merchants’ combined revenues and market presence, the average revenue per Shopify Plus merchant is quite high compared to regular Shopify plans, given the enterprise-level features and customizations available to Plus users.

Merchant Solutions and Growth

Shopify’s Merchant Solutions revenue surged by 19% in Q2 2024 compared to Q2 2023, reaching nearly $1.5 billion. Shopify Plus merchants contribute a substantial portion to this category, as they tend to leverage more of Shopify’s advanced tools and integrations.

Shopify Plus Contribution to Shopify’s Revenue

Shopify Plus accounts for a significant proportion of Shopify’s overall revenue. As of 2023, it contributed around 30-33% of Shopify’s MRR, with $46 million attributed to Shopify Plus for that quarter.

Sales Growth and Ecommerce Performance

Last reported quarter 2024 Q3 Shopify’s GMV was $69.72 billion, up by 24% year-over-year from $56.20 billion. From $197.22 billion in 2022 it then increased by 20% to $235.91 billion in 2023. Shopify Plus merchants contribute significantly to this figure, as they typically have higher sales volumes than smaller Shopify users.

Source: Shopify’s GMV Chart

Shopify Plus merchants generally report higher conversion rates compared to other platforms, thanks to its suite of conversion optimization tools like custom checkout experiences, advanced analytics, and personalized marketing.

Top Shopify Plus Apps

The following are the top apps used by Shopify Plus stores, ranked by the number of installs across all stores:

• Klaviyo: Email Marketing & SMS is installed in 61.5% of Shopify Plus stores.
• Geolocation is installed in 24.1% of Shopify Plus stores.
• Checkout Blocks is installed in 21.3% of Shopify Plus stores.

Shopify Plus Performance and Scalability Statistics

Scalability and High Traffic Handling

Support for Peak Traffic: Shopify Plus is designed to handle significant traffic and high-volume sales events without compromising performance. It can support up to 10,000 checkouts per minute, which is ideal for businesses that experience peak traffic during sales events, product launches, or seasonal peaks like Black Friday and Cyber Monday.

Built for High-Volume Sales: Shopify Plus offers scalability, enabling businesses to scale effortlessly during traffic surges. This includes the capacity to handle spikes in product demand and order volume while maintaining a smooth user experience.

Performance Infrastructure

Hosting and Architecture: Shopify Plus operates on a strong cloud-based infrastructure, optimized for performance and stability. Its hosting is built to ensure high availability and minimal downtime, even during peak traffic periods. This architecture supports enterprise-level businesses that require the highest uptime reliability and rapid load times.

Handling Traffic Spikes

Shopify Plus merchants are known to grow at a higher velocity during peak sales periods, such as Black Friday and Cyber Monday, where it can handle high traffic without system failures. The platform’s ability to seamlessly handle spikes in traffic and sales allows businesses to capitalize on these critical retail periods.

Shopify Plus User Engagement and Customer Satisfaction

Customer Engagement Metrics

Active User Base: Shopify has well over 2 million active users, spread between those 1 million-plus businesses, reflecting the high level of engagement on the platform. This indicates that Shopify Plus stores maintain a significant amount of daily traffic and active interaction from their customer base.

User-Generated Content (UGC): User-generated content (e.g., reviews, photos, and videos from customers) plays a significant role in driving engagement on Shopify Plus stores. Implementing UGC strategies can significantly boost customer interaction with the brand, fostering a sense of community and trust.

Customer Satisfaction

Customer Retention Rate: Shopify stores have an average returning customer rate of 27%, indicating a high level of customer loyalty and satisfaction. This suggests that customers are satisfied with their shopping experience, as they continue to return to make additional purchases. Shopify Plus merchants tend to have higher customer retention, as the platform allows for more tailored and personalized shopping experiences.

Feedback and Satisfaction Metrics: Shopify Plus provides built-in feedback and survey tools for merchants, helping them collect customer satisfaction data directly from shoppers. These insights can be used to refine customer service, improve product offerings, and enhance the overall shopping experience.

Multi-Channel Sales and Customer Engagement

Shopify Plus enables seamless integration with multiple sales channels, including social media platforms (Instagram, Facebook, TikTok), marketplaces (Amazon, eBay), and offline retail stores. This multi-channel approach allows businesses to engage customers across various touchpoints, ensuring they can reach and retain their target audience wherever they shop.

Shopify Plus User Behavior and Engagement

User Numbers and Growth

Shopify’s Global Reach: As of 2024, 2.14 billion users have made a purchase through Shopify stores, including Shopify Plus. This substantial increase highlights the growing user base and reach of Shopify as a leading platform for global e-commerce.

Daily Active Users: Shopify has 4.47 million daily active users as of 2024. This indicates strong daily engagement with Shopify-powered stores, including those on Shopify Plus, which cater to large businesses and enterprises with higher transaction volumes.

User Engagement Across Channels

Mobile Engagement: Shopify Plus stores experience high mobile engagement, with a significant portion of their users shopping through mobile devices. In fact, around 60% of Shopify Plus traffic comes from mobile devices, indicating that mobile optimization is critical for capturing user engagement.

Social Media Impact: Shopify Plus stores see higher engagement through social media platforms such as Instagram, Facebook, and TikTok. These platforms are key drivers of traffic and conversions, with Shopify Plus merchants seeing up to 30% more traffic from social channels compared to non-Shopify Plus stores.

With a projected 126% year-over-year growth rate and continued adoption across global markets, Shopify Plus is poised to maintain its leadership in the enterprise eCommerce space for years to come. Although, there are multiple competitors in the market, but Shopify regularly innovates while improving their ecosystem to keep their clients hooked to their platform.